Lobby Max is committed to protecting your privacy. We want you to understand what information we collect, what we don't collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs — no logs of your IP address, your outgoing IP address, connection timestamp, or session duration.
Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class gaming service at scale. We designed our systems not to have sensitive data about our customers; even when compelled, we cannot provide data we do not possess.
Lobby Max is a product of Symlex VPN, owned and operated by Kolpolok Limited ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect your information when you use our Service.
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General Information Personal Information Usage Statistics Anonymous Diagnostics & Crash Reports Jurisdiction & Applicable Law Email, Live Chat & Feedback Security Measures Cookies Third-Party Websites Consent & Age Restrictions Users in the European Union Changes to This Policy Contact UsLobby Max collects three types of information:
(i) Information related to your account ("personal information")
This information is collected to administer your Lobby Max subscription and includes your name, email address, and payment information, which you submit on our order page when you subscribe for the Service.
(ii) Aggregate usage statistics
Lobby Max collects minimal information about usage to maintain excellent customer support and quality of service. The section below specifies in detail what information we collect. These statistics never include anything about what the user did with the Service: no data about the contents or destinations of traffic, no DNS queries, and no IP addresses.
(iii) (User-controlled option): Anonymous connection diagnostics and crash reports
Connection diagnostics are anonymized and cannot be tied back to individual Lobby Max users. This feature is similar to a "send bug report" option. Users can specify in settings whether to send these data to us.
Lobby Max collects personal information that you provide to us directly through the Site. We require that you provide personal information, such as an email address and payment information, to establish a Lobby Max account and so that we can email you, collect payments from you, and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose.
With some forms of payment, the Site may redirect you to the website of a third-party payment processor to complete the transaction. To understand what personal information these processors collect and store, please refer to the respective processor's terms and privacy policy.
Lobby Max uses your email address for the following reasons:
Lobby Max uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties.
We ensure we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:
Should anyone try to compel Lobby Max to release user information based on the above, we cannot supply this information because the data doesn't exist.
To maintain excellent customer support and quality of service, Lobby Max collects the following information related to your usage:
We collect information about whether you have successfully configured the Service on a particular day (but not a specific time of the day), to which game server location, and from which country/ISP (but not your source IP address). This minimal information assists us in providing technical support, such as identifying connection problems and enabling our engineers to identify and fix network issues.
We collect information regarding the total sum of data transferred by a given user. Although we provide unlimited data transfer, if we notice that a single user pushes more traffic than thousands of others combined, thereby affecting the quality of service for other users, we may contact that user for an explanation.
We collect minimal usage statistics to maintain our quality of service. We may know, for example, that a customer connected to our gaming-optimized server on Tuesday and transferred an aggregate of 500 MB of data. That customer can't be uniquely identified as responsible for any specific behaviour because their usage pattern overlaps with thousands of other Lobby Max customers connected to the same location on the same day.
We've engineered our systems to categorically eliminate the storage of sensitive data. We may know THAT a customer has used Lobby Max, but we never know HOW they have utilized our Service.
With your permission, we collect anonymized analytics data used for diagnostics. We use these data to help optimize network speeds and to let us identify problems. The information we receive is fully anonymized and cannot be tied back to individual Lobby Max users (i.e., we do not store which user sent which data, and we do not store IP addresses).
If you opt-in to share this information, we may collect:
These may be handled in anonymized form by third-party platforms depending on your device. You can disable this in your device settings at any time.
Lobby Max's core mission is to keep your information private. We do not encourage or condone the use of our Service for any illegal activities. Customers use this software at their own discretion. You should always abide by the laws of the country you are residing in.
Lobby Max keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact us, we may collect your email address and any additional information you provide. Complete correspondence records enable our staff to provide the best customer support experience.
We use third-party platforms for communications. When you correspond with us using these platforms, your correspondence records are stored in their systems. They utilize modern security practices and HTTPS encryption.
Lobby Max and Kolpolok Limited use best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.
While we believe these systems are robust, it is essential to understand that no data security measures can offer 100% protection.
Servers are housed in data centres with strong security practices. None of these data centres requires us to collect or store any traffic data or personal information related to your use of the Service. If any data centre were to ask us to log such data, we would immediately cease operations with said data centre and find alternative options.
Even if a government were to physically seize one of our servers and manage to break its disk encryption, there would be no logs or information that would tie any individual user to a particular event, website, or behaviour.
A cookie is a small text file used to store information about your visit to the Site. Cookies let Lobby Max optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings. The cookies we use may vary over time as we continuously update and improve our Site.
You are free to change your cookie preferences at any time. You can do this in the settings panel for your browser. Depending on which browser and device you use, you may be able to control which cookies you allow, which cookies you want to block in the future, and delete cookies. Note that Lobby Max's Site may not work as intended if you choose to disable cookies.
The cookies set by Lobby Max enable us to set your language preference, attribute visitors to a marketing channel, and, once you log in, securely show you information specific to your account. The cookies contain a user identifier but no directly personally-identifying information such as your name or email address and do not track any activity outside of Lobby Max's domains.
Lobby Max uses third-party services such as Google Analytics and advertising platforms. Cookies from such services are used to collect data for statistical reports. For example, we may generate reports regarding the time users spend on the Site and the number of users who visit a particular page.
We may use remarketing to show advertisements on third-party websites to users who have visited our Site. Any data collected will be used following this Privacy Policy and the respective third-party's privacy policy. Users may opt out of Google's use of cookies by visiting the Google Advertising Opt-out Page or the Network Advertising Initiative Opt-out Page.
The Site may contain links to external websites that do not fall under Lobby Max's domain. Lobby Max is not responsible for the privacy practices or content of such external websites.
By using the Site, Content, or Services, you agree to have your information handled as described in this Privacy Policy and our Terms of Service. If you do not agree, please do not use the Service.
We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not use or provide any information on this Service. If we learn we have collected personal information from a child under 13, we will delete that information promptly.
For users in the European Union, Lobby Max processes personal data in accordance with the General Data Protection Regulation (GDPR). You have the following rights regarding your personal data:
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:
We take your privacy seriously and will respond as quickly as possible.